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Rochester New York Form 911: What You Should Know
Telephone Hours. 7:00 AM — 5:30 PM, Monday through Friday EST. If you need assistance using the 9-1-1 system, please call:. 911 Service at Rochester's Emergency Medical Care Facility (1) For non-emergencies, dial 311 from within Rochester We offer 24-hour service 24 hours a day, 365 days a year in and around the City of Rochester: Emergency Medical Services (EMS) — 911 Emergency Medical Services (EMS) — EMT Rochester Fire Department — 911 Rochester Police Department — 911 The City is also the site of the Central Office for Emergency Management and Management Resources (MEMBER), an independent organization and an associate member of the New York State Emergency Management Assistance Agency (EMA). Rochester is one of 11 New York State Priority Emergency Management Cities. New York State 9-1-1 The City is also the site of the Central Office for Emergency Management and Management Resources (MEMBER), an independent organization and an associate member of the New York State Emergency Management Assistance Agency (EMA). In 2014, the City of Rochester partnered with the American Medical Response (AMR) to provide better 9-1-1 communication for local residents, firefighters, EMS, and members of the public who are in distress. The project is called 9-1-1 on Demand (9-1-1onDemand). Click here for more information. For more information on 9-1-1 on Demand, contact AMR at or email amramericamr.com. Mailing Address: Department of Public Safety — City Hall 600 Grand Avenue, Rm. 2ND Room 2-5 Rochester, NY 14622 Please contact: 9-1-1 Service Center Phone:, 9-1-1 Service Center. 24-hours and 7 days a week. Please, call 911 only in emergencies. 911 Emergency Information Lines We currently have two 9-1-1 Emergency Information Line, located at 11 W. Main Street, Rochester, NY 14608 and one, at the Rochester City Hall located at 300 Grand Avenue in the New Castle County Government Center.
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