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Fontana California online Form 911: What You Should Know
Angeles Unified Police Department, and the California Highway Patrol. By working together we all share common goals and provide the best possible experience to our community. All the agencies have been very cooperative and helpful to us in assisting our callers. Police Chief: Rear Adm. Michael O'Hare, Chief of Police, Fontana Police Department. Phone: Receiving, Processing, and Approval of 911 Call Information • The following steps are required by all government agencies to process the 911 calls in order to meet federal and state regulations. • The 911 call information to determine call location is automatically provided to the 911 call handler at the time of the 911 call. When the caller says police the dispatcher then instructs the emergency contact to contact a local police dispatch center to determine if one is in the area. If no police are on scene, the call handler sends the caller to the department's command staff who assists in determining the appropriate police response for the call. The information about the time of the call, location and dispatch center location are included in the written communication received by the Police Department. This information is then provided to the local dispatch center at the time of the emergency. The dispatch center then provides the name of the police or public safety personnel on scene to the emergency contact. (Call handlers may also have their own information, such as the police or public safety department, which is not part of the written communication). • As noted earlier, the local emergency contact has been instructed by the police to contact a local dispatch center to obtain the police department's telephone number, address, department, and, if known, the person who made the 911 call and can give the caller information about the 911 call (for example, who made the call and where it happened). This information is also included in the written communication received by the Police Department. The 911 call information to determine call location is automatically provided to the 911 call handlers when the person who made the 911 call says police • If a Police Department telephone number is not available and the caller says the name of a police department, the caller is placed on hold, at which time a dispatcher tells the call handler that the caller needs to call the appropriate number.
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