This message is brought to you by the Taxpayer Advocate service, your voice at the IRS. Hello, I'm Nina Olson, the National Taxpayer Advocate, with some news you can use. The Internal Revenue Code requires me to submit an annual report to Congress each year, identifying at least 20 of the most serious problems facing taxpayers and to make recommendations to resolve those problems. Overall, this year's report identifies 21 problems and provides updates on two previously identified issues. The report recommends dozens of administrative changes, proposes 11 legislative changes, and analyzes the 10 tax issues most frequently litigated in the federal courts. This year, I identified the IRS's declining ability to answer telephone calls as the most serious problem facing taxpayers. Over the last three years, the number of calls to IRS toll-free lines has increased by almost 40%, with more taxpayers wanting to get through to IRS employees to discuss a wide range of issues. In response to this increase in call volume, the IRS's goal for fiscal year 2010 is to answer only 71% of calls from taxpayers who want to speak with a live assistant about account questions. In other words, despite the IRS's best efforts to improve its service, the IRS is not able to answer about 3 out of every 10 calls. Those who do get through will have to wait an average of 12 minutes. This level of service is unacceptable, and in my report, I recommend that Congress increase funding for taxpayer service so the IRS can meet the demand for assistance from US taxpayers. What can you do if you can't get through on the IRS phone lines? First, don't give up. Try the irs.gov website. It's pretty good for answers to tax law questions and allows you to check some things electronically,...
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Experience with taxpayer advocate service Form: What You Should Know
Problem or have an unresolved account problem involving the Franchise Tax Board of the Department of the California Franchise Tax Board.
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